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TRAINING, COACHING & MENTORING

I design and deliver practical, experience-led training, supported by coaching and mentoring, to help organisations improve how decisions are made and how work gets done.

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Training on its own rarely delivers sustained change. My approach focuses on application, behaviour and confidence, ensuring new ways of working are embedded rather than reverting once external support ends.

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This work draws directly on my experience as a senior interim leader and consultant, operating in complex, real-world environments.

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Training programmes are most effective when aligned with live IBP consulting engagements or supported by senior interim leadership.

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Building Capability That Actually Sticks

When Organisations Engage Me

Organisations typically engage me when:

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  • IBP / S&OP training has been delivered but behaviour hasn’t changed

  • Leaders struggle to turn plans into confident decisions

  • Cross-functional conversations are ineffective or misaligned

  • New processes exist, but ownership and accountability are unclear

  • Planning leaders need support to step up into more senior roles

  • Capability needs to be built alongside transformation or technology change

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In these situations, training alone is not enough — ongoing support is required.

Training

I design and deliver bespoke training across supply chain, planning and IBP/S&OP, tailored to your organisation’s context and maturity.

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Typical Training Topics​

  • IBP / S&OP fundamentals and advanced practice

  • Executive and leadership understanding of IBP

  • Cross-functional planning and decision-making

  • Scenario planning and trade-off management

  • Roles, governance and accountability in planning

  • Behavioural drivers of performance and execution

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Training is delivered:

  • In-person or virtually

  • For executives, leaders or cross-functional teams

  • Using real examples, real data and real decisions

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The focus is always on practical application, not theory.

Coaching & Mentoring

Coaching and mentoring are used to reinforce learning and build confidence, particularly for leaders operating in complex or high-pressure environments.

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Coaching & Mentoring Support Includes

  • One-to-one coaching for IBP / S&OP and planning leaders

  • Group coaching for leadership or cross-functional teams

  • Post-training reinforcement and follow-up

  • Support during IBP / S&OP rollout or reset

  • Mentoring for individuals stepping into broader leadership roles

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This support focuses on:

  • Real challenges currently being faced

  • Improving the quality of conversations and decisions

  • Developing judgement, confidence and leadership presence

Experience That Underpins the Training 

My training, coaching and mentoring is grounded in decades of real delivery experience, including:

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  • Coaching and mentoring planning leaders at GSK to improve review effectiveness, scenario planning and decision quality

  • Developing and supporting planning teams across AstraZeneca (UK, Sweden and USA) during organisational change

  • Coaching project managers at Tesco during an Oracle Retek implementation

  • Building capability alongside ERP, digital planning and S&OP deployments across pharma, manufacturing, retail and industrial environments

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This experience ensures the training is credible, relevant and grounded in reality.

How I Work

My approach to training and development is:

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  • Practical rather than academic

  • Grounded in real organisational challenges

  • Focused on decision-making, not just process

  • Reinforced through coaching and mentoring

  • Adapted to the organisation’s maturity and culture

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I work closely with sponsors and participants to ensure learning translates into action.

Who This is For

This work is typically suited to:

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  • Senior leaders and executives

  • IBP / S&OP leaders and process owners

  • Planning and supply chain leaders

  • Cross-functional leadership teams

  • Organisations serious about building internal capability

Outcomes Clients Typically See

  • Stronger ownership and accountability

  • Improved quality of planning conversations

  • More confident and effective decision-making

  • Better adoption of IBP / S&OP

  • Capability that remains after external support ends

Let's Talk

If you’re investing in training, coaching or mentoring and want it to deliver lasting impact — not just attendance — I’m happy to have an initial confidential conversation to understand your objectives and discuss how I can help.

© 2026 by Carter MacKenzie. 

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